Outbound Call Centre

Expolink offers you the flexibility of a 24/7 outbound contact centre without impacting your facilities budgets, staffing levels or quality of customer service. With our call centre services you can reach your prospects and customers, day or night, optimise lead generation and conversion, test new business drives, improve customer retention and loyalty and much more – all while decreasing cost per acquisition.

Since 1995, we have delivered a wide range of outbound call centre services and earned the loyalty and trust of a wealth of high-profile clients, such as the Guardian and Observer, Cotswold Outdoor, Hotel Chocolat and more. We know your customers are the heart of your business so we recruit only professional, courteous and engaging call handlers that act in the very best interests of your brand and customers at all times. We can help you every step of the customer lifecycle; from acquisition, through to retention and loyalty. Our aim: your customers never know the difference. The result: we have a 98% customer retention rate.

“Our contact centre is the most important connection we have with our customers; high quality call handling is crucial. All of the operators are well trained and enthusiastic and this is reflected in the way they handle our customer service. I am very happy with our service from Expolink.” Nick Alderton, MD, Peter Christian menswear.

We offer the following outbound contact centre services, 24/7.

• Lead conversion – convert your contact centre prospect from interest to acquisition
• Cross-sell and up sell – get the most out of your sales contact and increase customer satisfaction
• Upgrade/reminder campaigns – optimise customer retention and revenue generation
• Lapsed customer regeneration – re-energise customer loyalty
• Donor acquisition – enhance customer awareness and increase donations
• Event recruitment – publicise your event and engage new prospects
• Acquisition campaigns – utilise call centre campaigns to engage new customers and enhance brand awareness
• Administrative calling – benefit from improved customer service and engagement whilst cleansing data
• Market research and surveys – gain insights from increased customer contact
• SMS and voicemail response – employ contact centre services to respond to out of hours or non-call handling enquiries
• Corporate fundraising – communicate and engage with a new audience while raising money for your cause
• Data capture – gain strategic insights and lead generation opportunities from concise data and ensure your CRM remains 100% up to date
• Continuity sales – maximise customer engagement and long-term loyalty while maximising profits
• Customer satisfaction surveys – increase customer loyalty while gaining valuable insights

What makes Expolink outbound call centre services exceptional?

Outbound call centre campaigns are ideal for generating business growth and increasing customer engagement and retention. Our 24/7 versatility enables you to grow and nurture campaigns, respond efficiently to changes in the market and accommodate further business drives. Comprehensive management reporting from your dedicated Client Care Representative means you know exactly how your contact centre campaigns are progressing and can gain strategic, data-driven insights into future business drives. We are a market leader in global corporate governance, so know a thing or two about delivering exceptional, compliant services.

You can opt for bureau or dedicated teams, on a 24/7 basis, out of hours or for overflow calls. So whether you are testing the water of a new business drive, need support with on-going campaigns, or are meeting the demands of a changing business model, we can help. We work hard to keep your costs down, driving down call handling times while ensuring call quality and customer service remains outstanding and customer-focussed.

If your customers are important to you, why settle for less?

We know how important your brand and customers are to you and we ensure high quality call handling through rigorous recruitment and training processes. Our agents are assessed and monitored for client and campaign knowledge, listening skills and keyboard accuracy, making them the best brand ambassadors possible for you.

Our consultative approach means we take care of your account every step of the way; from campaign planning, through training and implementation, we are here to support you.

Contact us for a free quote today!

Just a few of the clients that trust us with their outbound contact centre services

We have been providing outbound contact centre services for Elegance women’s fashions since 2007, and are solely responsible for their UK telephone customer service, web and email response, fulfillment and mail. In addition, we provide customer service and order taking for the clients you see below and many, many more.

Need inbound services? We can help!