Expolink offers you the flexibility of a 24/7 outbound contact centre without impacting your facilities budgets, staffing levels or quality of customer service. With our outbound call centre services you can reach your prospects and customers, day or night, optimise lead generation and conversion, test new business drives, improve customer retention and loyalty and much more – all while decreasing cost per acquisition.
Since 1995, we have delivered a wide range of outbound call centre services and earned the loyalty and trust of a wealth of high-profile clients, such as the Guardian and Observer, Cotswold Outdoor, Hotel Chocolat and more. We know your customers are the heart of your business so we recruit only professional, courteous and engaging call handlers that act in the very best interests of your brand and customers at all times. We can help you every step of the customer lifecycle; from acquisition, through to retention and loyalty. Our aim: your customers never know the difference. The result: we have a 98% customer retention rate.
“Our contact centre is the most important connection we have with our customers; high quality call handling is crucial. All of the operators are well trained and enthusiastic and this is reflected in the way they handle our customer service. I am very happy with our service from Expolink.”Nick Alderton, MD, Peter Christian menswear.
Outbound call centre campaigns are ideal for generating business growth and increasing customer engagement and retention. Our 24/7 versatility enables you to grow and nurture campaigns, respond efficiently to changes in the market and accommodate further business drives. Comprehensive management reporting from your dedicated Client Care Representative means you know exactly how your contact centre campaigns are progressing and can gain strategic, data-driven insights into future business drives. We are a market leader in global corporate governance, so know a thing or two about delivering exceptional, compliant services.
You can opt for bureau or dedicated teams, on a 24/7 basis, out of hours or for overflow calls. So whether you are testing the water of a new business drive, need support with on-going campaigns, or are meeting the demands of a changing business model, we can help. We work hard to keep your costs down, driving down call handling times while ensuring call quality and customer service remains outstanding and customer-focussed.
We know how important your brand and customers are to you and we ensure high quality call handling through rigorous recruitment and training processes. Our agents are assessed and monitored for client and campaign knowledge, listening skills and keyboard accuracy, making them the best brand ambassadors possible for you.
Our consultative approach means we take care of your account every step of the way; from campaign planning, through training and implementation, we are here to support you.