Call Centre Services

As contact centre experts since 1995 we deliver inbound, outbound, web and email response and fulfilment services, with transparency, professionalism and integrity.

Be there for your customers 24/7/365 in the channel that suits them best.

Our Clients

Find out why we have a client retention rate of over 98% and have earned the long-term trust of brands like the Guardian, Cotswold Outdoor, Crew Clothing and Hotel Chocolat.

Read our case studies and testimonials.

Benefits to Your Business

Our service can help you ensure better utilisation of your own resources, with measurable ROI and cost efficiencies.

Your customers benefit from outstanding, professional customer service with agents who really get to know your brand.

Bureau and Dedicated Services

If you want to extend the hours and manage the overflow of calls from your own in-house team; we can provide a truly flexible bureau resource.

Perhaps you’re looking for a long term partnership with a fully outsourced dedicated team managing your multi-channel support – we’re waiting for your call.

Blog

The Grey Area – How to Provide Great Contact Centre Service to Your Older Customer Base

contact centre marketing older consumer

While brands vie for the attention of the so-called digital native generation, they largely ignore the lucrative over 50s market. It’s a sizable and relatively affluent group that enjoys personalised attention, places high value on good service and is set to grow by 81% between 2005 and 2030, compared to 7% in the 18-59 market. To engage successfully with the over 50s market, the key is to be inclusive and prepared to listen and adapt. We recommend some steps to take.

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Outstanding Products and Customer Service Reaps Rewards for our Clients Bath and Unwind

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Our clients, Bath and Unwind, recently won the best bath category in the Sheerluxe Online Shopping Awards. They take time out of their busy day to talk to us about their main target markets and demographics, the impact their social media strategy had on their business, and how they ensure they are meeting their customer’s service needs. We also ask about the benefits they have noted with outsourcing their customer service with Expolink.

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Putting Your Heart Into Outsourcing

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Here at Expolink, we appreciate a good tradition, especially those that help stave off the winter chill. So, with Valentine’s Day just around the corner, our thoughts turn to the perfect partnership and, in what might seem an implausible segue, what this special day can teach us about the art of successful contact centre outsourcing. From finding the perfect match to making that vital commitment, we investigate. Intrigued? You should be…

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Prestigious Customer Service Award For Our Client Crew Clothing

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We are delighted to announce that Crew Clothing, whom we have been providing customer service for since June 2013, are the proud winners of a Micros Systems Shopping Experience Award for customer service! Micros Systems produce an annual multichannel delivery report, compiled from mystery shopping over 200 home shopping retailers.

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