We've been contact centre experts since 1995. We deliver inbound, outbound, webchat and fulfilment services with professionalism and integrity.
Be there for your customers 24/7/365 in the channel that suits them best.
Read our client testimonials to find out why we have a client retention rate of over 98% and have earned the long-term trust of brands like the Guardian, Cotswold Outdoor, Crew Clothing and Hotel Chocolat.
Our service can help you ensure better utilisation of your own resources, with measurable ROI and cost efficiencies.
Your customers benefit from professional customer service with agents who really get to know your brand.
Read our client case studies to find how we solved their customer service challenges and why they continue to work with us.
Expolink has been awarded a contract by Dometic UK to provide first line telephone support for customers using the company’s comprehensive range of accessories for camping, caravanning and motorhomes. Dometic UK is part of the Dometic Group, a customer-driven, world-leading provider of leisure products for the recreational vehicle, automotive, truck and marine markets. According to […]
Download the ‘The true cost of your customer service representative’ infographic. You know that recruiting and retaining an in-house Customer Service Representative isn’t cheap. But how much does the single employee REALLY cost your business? We’ve compiled some of the figures that can sometimes be easily overlooked. Salary, equipment and space The average UK salary […]
As with any relationship, outsourced supplier partnerships take time and energy to get right. But what about those times things get a little tricky? Has that ‘rocky patch’ become BAU? Here are 9 signs that may tell you it’s time to break up with your outsourced supplier.
We’re gearing up for growth following a successful management buyout by members of our senior team and a group of external investors. Following the buyout, founding directors David and Jackie Crook will leave the business to take retirement.