Contact Centre Services | Expolink Europe Ltd

Contact Centre Services

We've been contact centre experts since 1995. We deliver inbound, outbound, webchat and fulfilment services with professionalism and integrity.

Be there for your customers 24/7/365 in the channel that suits them best.

Our Clients

Read our client testimonials to find out why we have a client retention rate of over 98% and have earned the long-term trust of brands like the Guardian, Cotswold Outdoor, Crew Clothing and Hotel Chocolat.

Benefits to Your Business

Our service can help you ensure better utilisation of your own resources, with measurable ROI and cost efficiencies.

Your customers benefit from professional customer service with agents who really get to know your brand.

Client Case Studies

Read our client case studies to find how we solved their customer service challenges and why they continue to work with us.

Blog

When is it time to outsource my customer services?

timeblue

Many growing businesses find it tough to identify the right time to outsource some, if not all of their customer services.

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Celebrating an Award-winning partnership with The Entertainer

Expolink wins DCA Award

Our successful partnership with The Entertainer was recognised at last night’s Direct Commerce Supplier of the Year Awards, as we picked up the ‘Partnership of the Year’ prize.

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Expolink helping Dometic UK to deliver an enhanced customer experience

Dometic visiting Expolink

Expolink has been awarded a contract by Dometic UK to provide first line telephone support for customers using the company’s comprehensive range of accessories for camping, caravanning and motorhomes. Dometic UK is part of the Dometic Group, a customer-driven, world-leading provider of leisure products for the recreational vehicle, automotive, truck and marine markets. According to […]

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The true cost of your customer service representative (Infographic)

cost

Download the ‘The true cost of your customer service representative’ infographic. You know that recruiting and retaining an in-house Customer Service Representative isn’t cheap. But how much does the single employee REALLY cost your business? We’ve compiled some of the figures that can sometimes be easily overlooked. Salary, equipment and space The average UK salary […]

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